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Returns & Refund Policy

Last updated: April 4, 2026

1. OVERVIEW

MajorFactors LLC ("Major Factors," "we," "us," or "our") is committed to your satisfaction. Because our services involve compounded prescription medications and licensed telehealth consultations, our return and refund policy differs from that of standard retail products. Please read this policy carefully before placing an order.

Medical services are provided by Beluga Health and prescriptions are filled by Pharmacy Hub, a US-licensed 503A compounding pharmacy. Due to health, safety, and regulatory requirements, certain purchases are non-refundable once dispensed. We encourage you to contact our support team if you have any concerns about your order or experience.

2. SUBSCRIPTION CANCELLATIONS

You may cancel your subscription at any time by logging into your account dashboard or contacting our support team at [email protected].

  • Cancellations submitted before your next billing date will prevent future charges
  • You retain access to your subscription benefits through the end of the current paid billing period
  • Cancellation does not automatically qualify you for a refund of the current period's charge
  • To request a refund for a charge that has already processed, please refer to Section 3

3. REFUND ELIGIBILITY

Refunds may be issued in the following circumstances:

  • Consultation Not Completed: If you paid for a telehealth consultation and a consultation was never initiated by a provider, you are eligible for a full refund of the consultation fee.
  • Prescription Denied: If a licensed provider reviews your intake and determines that NAD+ therapy is not clinically appropriate for you, and a prescription was not issued, you are eligible for a full refund of the medication charge.
  • Duplicate Charges: If you were charged more than once for the same order due to a technical error, we will refund the duplicate amount in full.
  • Order Not Received: If your shipment is confirmed lost by the carrier and has not been delivered within 30 days of the expected delivery date, you are eligible for a replacement or refund.
  • Billing Errors: Any confirmed billing error will be corrected with a full or partial refund as applicable.

4. NON-REFUNDABLE ITEMS

The following are not eligible for return or refund:

  • Dispensed Medications: Once a compounded prescription medication has been prepared and shipped by Pharmacy Hub, it cannot be returned or refunded due to federal and state pharmacy regulations governing compounded medications.
  • Completed Consultations: Fees for telehealth consultations that have been completed by a licensed provider are non-refundable, regardless of the outcome.
  • Opened or Used Products: Any product that has been opened, used, or tampered with cannot be returned.
  • Change of Mind: We are unable to issue refunds for orders that have been fulfilled simply because you have changed your mind about the program.
  • Shipping Fees: Shipping and handling charges are non-refundable unless the error was on our part.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at [email protected]. Include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item and its packaging

We will assess your claim and, if validated, arrange a replacement shipment or issue a refund at our discretion. We reserve the right to request the return of the damaged item before processing a replacement.

6. HOW TO REQUEST A REFUND

To request a refund, please contact our support team using any of the following methods:

Please include your full name, order number, and the reason for your refund request. We aim to respond to all refund requests within 3 business days. Approved refunds are typically processed within 5–10 business days and returned to the original payment method.

7. CHARGEBACKS AND DISPUTES

We ask that you contact us directly before initiating a chargeback with your bank or credit card issuer. Unauthorized chargebacks may result in suspension of your account. If a chargeback is filed and we have evidence that the charge was valid and services were rendered in accordance with this policy, we will provide that documentation to your financial institution.

8. CHANGES TO THIS POLICY

We may update this Returns & Refund Policy from time to time. When changes are made, we will update the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

9. CONTACT US

If you have questions about this policy, please contact us at:

MajorFactors LLC
1621 Central Ave
Cheyenne, WY 82001
Phone: (307) 242-6153
Email: [email protected]