Last updated: April 4, 2026
This Notice of Privacy Practices ("Notice") is provided by MajorFactors LLC ("Major Factors," "we," "us," or "our") in connection with the telehealth services facilitated through majorfactors.health. Medical services are provided by Beluga Health, a licensed telehealth medical group, and prescriptions are filled by Pharmacy Hub, a US-licensed 503A compounding pharmacy. This Notice applies to the health information we create or receive in our role as a Business Associate to these covered healthcare entities.
We are required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations to maintain the privacy of your Protected Health Information (PHI), to provide you with this Notice of our legal duties and privacy practices, and to abide by the terms of this Notice currently in effect.
Protected Health Information is information that identifies you and relates to your past, present, or future physical or mental health condition, the healthcare services provided to you, or the past, present, or future payment for your healthcare. PHI includes your name, date of birth, address, medical history, prescriptions, lab results, and other health-related data.
We may use and disclose your PHI for the following purposes without requiring your written authorization:
We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. For example, we share your health information with Beluga Health providers to conduct telehealth consultations and with Pharmacy Hub to fill and ship your prescription.
We may use and disclose your PHI in order to bill for services and collect payment. For example, we may share information with payment processors to complete your transaction.
We may use and disclose your PHI for operational purposes, including quality assessment, compliance reviews, training, and business management activities necessary to operate our telehealth platform.
We will disclose your PHI when required to do so by federal, state, or local law, including in response to court orders, subpoenas, or government investigations.
We may disclose your PHI for public health purposes, such as reporting communicable diseases to public health authorities or reporting adverse events to the FDA.
We may disclose your PHI to health oversight agencies for activities authorized by law, such as audits, inspections, investigations, and licensure proceedings.
We may disclose your PHI to law enforcement in limited circumstances, including to comply with court orders, to identify or locate a suspect, or to respond to a request related to a crime or serious threat to health or safety.
We may use or disclose your PHI when necessary to prevent or lessen a serious and imminent threat to your health or safety or the health or safety of another person or the public.
We may share your PHI with third-party vendors ("Business Associates") who perform services on our behalf, such as technology hosting, analytics, or customer support. These vendors are required by contract to protect your PHI and use it only as directed.
For uses and disclosures of your PHI not described in this Notice, we will obtain your written authorization before using or disclosing your information. This includes:
You have the right to revoke any authorization you provide at any time, except to the extent that we have already taken action in reliance on the authorization.
You have the following rights with respect to your Protected Health Information:
You have the right to inspect and obtain a copy of your PHI maintained in a designated record set, including your medical and billing records. We may charge a reasonable fee for copies. We will respond to your request within 30 days.
If you believe that PHI we hold about you is incorrect or incomplete, you may request an amendment. We may deny your request under certain circumstances, but will provide you with a written explanation of any denial.
You have the right to request an accounting of certain disclosures of your PHI that we have made during the six years prior to your request. This right does not apply to disclosures for treatment, payment, healthcare operations, or disclosures you authorized.
You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations purposes. We are not required to agree to your request, except that we must agree to a restriction if you request that we not disclose your PHI to a health plan for payment or healthcare operations purposes and the PHI pertains solely to a healthcare item or service for which you paid out-of-pocket in full.
You have the right to request that we communicate with you about your PHI by alternative means or at alternative locations. We will accommodate reasonable requests.
You have the right to receive notification if there is a breach of your unsecured PHI as required by the HIPAA Breach Notification Rule.
You have the right to request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.
We are required by law to:
We reserve the right to change our privacy practices and the terms of this Notice at any time, provided that such changes are permitted by applicable law. Any revised Notice will be effective for PHI we already maintain, as well as any PHI we receive in the future. We will post the current Notice on our website and make it available upon request.
To exercise any of the rights described in this Notice, please submit a written request to:
MajorFactors LLC — Privacy Officer
1621 Central Ave
Cheyenne, WY 82001
Email: [email protected]
We may require verification of your identity before processing any request. We will respond to requests within the timeframes required by HIPAA.
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). To file a complaint with OCR, visit hhs.gov/ocr or call 1-800-368-1019.
We will not retaliate against you for filing a complaint.
This Notice of Privacy Practices is effective as of April 4, 2026. We reserve the right to change this Notice and to make any revised Notice effective for PHI we already maintain. The current Notice will always be available on our website at majorfactors.health.
If you have questions about this Notice or about our privacy practices, please contact us at:
MajorFactors LLC
1621 Central Ave
Cheyenne, WY 82001
Phone: (307) 242-6153
Email: [email protected]